How long do I have to return something?

not configured yet days from the day you receive it.

What cannot be returned?

Items that have been used, made-to-order items, and items broken through use.

Request the return with your order number and reason, wait for approval, send the item back, the team inspects it, and then the refund is issued.

When do I get my money back?

After the team has inspected the returned item. The refund is calculated from what you actually paid on that order, not the product's current price.

Do damaged items get a full refund?

Items that arrived damaged are refunded in full. Damage caused by use is assessed case by case.

Can I open a return request myself?

Not yet. Email hello@estfive.com and the team will open one for you. Its status then appears on the returns page of your account.

Returns

You can return an item within not configured yet days of delivery, as long as it is unused and in its original condition.

How long do I have to return something?: not configured yet days from the day you receive it.
What cannot be returned?: Items that have been used, made-to-order items, and items broken through use.
What are the steps?: Request the return with your order number and reason, wait for approval, send the item back, the team inspects it, and then the refund is issued.
When do I get my money back?: After the team has inspected the returned item. The refund is calculated from what you actually paid on that order, not the product's current price.
Do damaged items get a full refund?: Items that arrived damaged are refunded in full. Damage caused by use is assessed case by case.
Can I open a return request myself?: Not yet. Email hello@estfive.com and the team will open one for you. Its status then appears on the returns page of your account.

Anything on this page shown as “not configured yet” is a value the team has not entered in the backoffice — it is not a zero.

Returns and getting help with an item

Before requesting help with a product, review the store's current return conditions and steps. Have your order number and details of the item ready when contacting the team.

Eligibility and handling follow the store's current policy. If you are unsure what to do, contact the team before sending an item back.